At Birchwood & Co Case management we are dedicated to providing you with the highest standards of clinical care and customer service throughout your time with us. We will explain our approach to handling your feedback and provide you with a step by step approach to making a complaint.

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How to make a complaint

• Contact your case manager to raise your concerns - they will acknowledge your query with 2 working days and aim to deal with your query with 28 working days following this. 

• If after speaking to your case manager the matter is still unresolved you can either make contact with the Birchwood & Co Case Management Manager by info@birchwoodandcompany.com or call (London office) 0203 488 7650 or (Sheffield office) 0114 400 0188.

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If you would prefer to write to us our postal address is;

London Office                                                  

Birchwood & Co Case Management Ltd

Office 473

182-184 High Street

London

E6 2JA

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Sheffield Office

Birchwood & Co Case Management Ltd

8 Campo Lane

Sheffield

South Yorkshire

S1 2EF

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How we manage your complaint

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• An appropriate Manager or Partner will conduct an investigation into your concerns

• We will discuss the outcome of our investigation with you and inform you how we intend to resolve your concerns

• We aim to resolve all complaints within ten working days from receipt of the complaint

• If you are not happy with the response you can contact www.ombudsman.org.uk or for data breach's you can contact www.ico.org.uk