top of page
Female Patient
Birchwood and Company Logo.png

Specialist Case Management Company

Independent assessments, case management and rehabilitation for complex and catastrophic injury in adults across the UK

About Us

INA's (Initial needs assessment)

Case Management - complex and catastrophic injury

Nationwide - 

providing case management throughout the UK

Funding options - for early intervention 

Psychological assessment and treatment

Complaints Procedure

At Birchwood & Co Case management we are dedicated to providing you with the highest standards of clinical care and customer service throughout your time with us. We will explain our approach to handling your feedback and provide you with a step by step approach to making a complaint.

How to make a complaint

  • Contact your case manager to raise your concerns - they will acknowledge your query with 2 working days and aim to deal with your query with 28 working days following this. 

  • If after speaking to your case manager the matter is still unresolved you can either make contact with the Birchwood & Co Case Management Manager by or call (London office) 0203 488 7650 or (Sheffield office) 0114 400 0188.

If you would prefer to write to us our postal address is;

London Office                                                  

Birchwood & Co Case Management Ltd

Office 473

182-184 High Street


E6 2JA

Sheffield Office

Birchwood & Co Case Management Ltd

Campo Lane


South Yorkshire

S1 2EF


How we manage your complaint

  • An appropriate Manager or Partner will conduct an investigation into your concerns

  • We will discuss the outcome of our investigation with you and inform you how we intend to resolve your concerns

  • We aim to resolve all complaints within ten working days from receipt of the complaint

  • If you are not happy with the response you can contact or for data breach's you can contact

Notepad on Desk

Specialist areas


Spinal Cord Injury

TBI (Traumatic Brain injury)

Complex Orthopaedic/Poly Trauma

Cerebral Palsy



MSK (Musculoskeletal)

Case studies

Traumatic brain injuries and cerebral palsy case management
Birchwood and Co Case Management

CQC Regulated Case Management Company

Nationwide adult and children's assessments, case management, and rehabilitation for brain injury, spinal cord injury and complex injury. 

About Us

bottom of page