We are committed to providing and monitoring a safe, clinical standard and effective service.

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To achieve excellence, we are committed to clinical standards through the strategies below.

• Recruitment

• Staffing and staff management

• Education, training and CPD (continuing professional development)

• Evidence-based care and effectiveness

• Service user experience and involvement

• Clinical audit and reviews

 

Recruitment

We employ case managers with a minimum amount of both clinical and case management experience, registered to their regulatory bodies and both CMSUK and BABICM registered. Ensuring all employees have a standard expected at Birchwood & Co Case Management. All employees start on a 6-month training programme, that includes report writing, medicolegal training, safeguarding, GDPR and case management training as standards set by Birchwood & Co Case Management.

 

Staffing and staff management

Staffing and staff management is vital to our ability to provide high-quality care. We need to have highly skilled staff, working in an efficient team and in a well-supported environment.

 

Education, training and continuing professional development

It is vital that employees supporting clients have the knowledge and skills they need to do a good job. It is for that reason that employees are given opportunities to update their skills to keep up with the latest developments as well as learn new skills.

Employees have access to training and ongoing development via face-to-face teaching, seminars, online e-learning and events.

 

Evidence-based care and effectiveness

Support for clients should be based on good quality evidence from research.

All employees have a minimum standard of training and adhere to their regulatory bodies for standards of practice, providing evidenced-based case management, adhering to both CMSUK standards of practice and BABICM’s standards of competencies framework.

 

Service user experience and involvement

It is the responsibility of Birchwood & Co Case Management to provide the highest quality care and it is important that we work in partnership with clients, families and cares. This includes gaining a better understanding of the priorities and concerns of those who use our services by involving them in our work, including our policy and planning. One way we gain the views of patients and carers is through our patient and carer feedback forum, which enables client feedback to help improve our service

 

Clinical audit and reviews

Clinical audit is a way that we can measure the quality of the support our employees offer. It allows them to compare their performance against a standard to see how they are doing and identify opportunities for improvement. Changes can then be made, followed by further audits to see if these changes have been successful.

Work is audited for quality and case reviews are completed on a monthly basis to ensure we keep to the standards expected of Birchwood & Co Case Management.