OUR SERVICES
Initial Needs Assessment & Case Management
Our case management service supports children and adults following serious injury or living with complex disabilities. We help people understand their options, access appropriate services and coordinate support around their needs and goals.
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We work alongside individuals, families, solicitors, deputies and health professionals to bring together rehabilitation, therapies, equipment, accommodation and care where required. Strong relationships and clear communication underpin our approach, with the person’s choices and priorities at the centre.
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Download Information Brochure
Starting with an Initial Needs Assessment (INA)
An Initial Needs Assessment provides a detailed understanding of the person’s circumstances, needs and goals. It considers areas such as health and wellbeing, daily activities, rehabilitation, home environment, education or employment, family life and community participation.
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Following assessment, we provide a report with clear recommendations and priorities. These may include therapies, equipment, adaptations, accommodation, care or ongoing case management, depending on the person’s individual needs.
The assessment helps the person, their family and those involved in funding or arranging support make informed decisions about the next steps.
What does a case manager do?
A case manager assesses a person’s needs, recommends appropriate support and coordinates the services and professionals involved. They provide a consistent point of contact, helping individuals and families manage the practical challenges of life following serious injury or with a complex disability.
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Depending on the person’s needs, this may include arranging therapies, sourcing equipment, supporting housing adaptations or a move, coordinating care, and helping with a return to education, work or community activities.
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Our case managers work closely with the person, their family, solicitors, deputies and treating professionals. They monitor progress, review recommendations and adapt support as circumstances change, keeping the person’s goals, choices and quality of life at the centre.
We are CQC Rated Good!
Birchwood & Co is rated Good across all five CQC assessment areas: Safe, Effective, Caring, Responsive and Well-led.
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We are registered with the Care Quality Commission to provide Personal Care and Treatment of Disease, Disorder or Injury, supporting children and adults, including older people and people with physical disabilities.
We are committed to safe, compassionate care, supported by clear oversight, ongoing staff development and regular review. We listen to the people and families we support and use their feedback to improve our service.